Shipping Policy
At Permanent Jewelry Solutions, we know that when you place an order, you’re excited to get started right away. That’s why we take pride in shipping quickly, carefully, and with love.
Order Processing
Most orders ship within 1–2 business days. During busy seasons, special promotions, or if you’ve placed a custom order, processing may take a little longer. If there’s ever a delay, we’ll keep you updated.
Shipping Options & Costs
We ship using trusted carriers to ensure your order arrives safely and on time. At checkout, you’ll see available shipping options based on your location:
Standard Shipping – Reliable delivery for everyday orders
Expedited Shipping – When you need your items sooner
Shipping costs are calculated at checkout unless otherwise noted.
International Shipping
We’re proud to serve jewelers around the globe. Please note: international customers are responsible for any duties, taxes, or customs fees that may apply once your order reaches your country. These costs are set by local authorities and are not included in our shipping rates.
Tracking Your Order
As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow your package from our warehouse to your door.
Shipping Issues
While rare, shipping issues can happen. If your package is delayed, damaged, or marked as delivered but cannot be found, please reach out to us right away at here. We’ll work with you and the carrier to make it right.
Incorrect Address or Return to Sender
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we’ll be happy to reship it—additional shipping charges may apply.
Returns & Exchanges
We want you to feel confident in your purchase. For details on returns, exchanges, and restocking fees, please visit our Return Policy Page.
A Note From Us
At PJS, we ship FAST and with love—because we know that every chain, charm, and tool you order is part of the bigger story you’re building with your business.