As a permanent jewelry specialist, you're bound to get a lot of the same questions from customers—especially those who are new to the concept. Use this FAQ as a template to create a FAQ page for your website. Be sure to customize it to reflect your specific business policies.
What is permanent jewelry?
Permanent jewelry is custom-fit, clasp-free jewelry that is welded directly onto the customer. It’s a seamless, everyday piece that doesn’t come off unless it’s intentionally removed.
How long does the jewelry last?
14K gold can last a lifetime if properly cared for, while gold-filled or sterling silver may tarnish or fade over time with heavy wear. However, all materials are designed to withstand everyday activities like showering or exercising.
How do I clean the jewelry?
Permanent Jewelry is designed for everyday wear. That said, be sure to pat your jewelry dry after it is exposed to water. This will help it maintain its shine. We recommend utilizing a skin-safe jewelry cleaner and a polishing cloth to add extra shine to your piece once every 2-3 months.
What if I need to remove it?
It can be easily removed with a pair of scissors or wire cutters by snipping the small welded jump ring. Be sure to keep the chain—it can usually be re-welded during a future appointment.
Can you add a clasp if I change my mind?
Absolutely. If you decide you'd prefer to remove the piece regularly, we can add a clasp for a small fee.
What if the chain breaks? Do you offer repairs or warranties?
Insert your business's repair policy here.
How do I choose the right size?
Each piece is custom-fit during your appointment. We measure your wrist, ankle, or neck and adjust for your comfort, ensuring a perfect, personalized fit.
Can I stack multiple bracelets or mix metals?
Definitely! Stacking is one of the most popular ways to style permanent jewelry. Mixing metals (e.g. gold and silver) creates a modern, eye-catching look. We often recommend chain pairings that look great together. The welder will measure you and build out your stack with slightly staggered sizes to prevent your stack from tangeling.
Can I add charms later?
Yes! Customers can book an appointment to add charms to their existing piece at any time. This is a great way to commemorate a new milestone or update your look.
Can I go through airport security with it or have an MRI?
14k solid gold Permanent jewelry is TSA-friendly and won’t set off metal detectors. It is also safe for MRIs, though some doctors may ask you to remove it based on hospital policy. If you have to remove the piece, you have the option to get it re-welded.
Now make it your own: copy and paste this information to your website. Be sure to alter any information related to repairs and warranties to reflect your business policies.
Need assistance developing your FAQ page?
Book a Customer Success Call with our PJ expert and we will walk you though the process of creating a FAQ page for your business.
